Eligible items must be returned in accordance with the requirements outlined below, within 30 days from the date of delivery. All eligible returns of products purchased on Chandlerpaul.com may be made by mail.
• Made to Order, 1 of 1, or otherwise custom items are final sale and cannot be returned.
• Any product of significant size or odd dimension may need specific return instruction.
• All items must be in original condition with original tags attached. Product that has been worn, used, altered or damaged will not be accepted. No exceptions will be accepted.
All returns may be made by mail. Items must be returned in accordance with the Online Return Policy requirments within 30 days from the date of delivery.
Return by mail:
1. Pack the item(s) you wish to return in the original packaging.
2. Contact a Chandlerpaul.com representative for a return label and or specific instruction.
3. Note the item(s) you are returning along with the reason for return.
4. Attach the provided return shipping label to the package and drop it off at your local post office
5. Once received, returnes will be processed within 7-10 business days and credited back to the original form of payment, from which you will recieve an email confirmation when the return has fully processed. Note any shipping charges are non-refundable.
Chandler Paul will not assume responsibility for reimbursement or compensation in the event that return packages are lost, stolen, mishandled, or damaged prior to package handlers acceptance when utilizing prepaid label provded by Chandler Paul or in the event that the prepaid label provided is not used for the return shipment.
Order cancelations or modifications can be initiated by contacting us via email at firstname.lastname@example.org. Please include the order number along with your name and delivery address.
Please allow 7 to 10 days for your refund to be processed.
Custom, 1 0f 1, or made to order items cannot be returned, canceled, or refunded if you need assistance with said item please see the Product Care page.